Returns
We hope you will be completely happy with your purchase. If you find within five days of receipt of your product that you do not wish to keep it, you may return it unused and in its original carton by following our return procedure. Shipping charges are not refundable unless the return is a result of our error.

All returns must be authorized. Please inspect all items immediately after receiving. Product that has been used may not be returned. A 15% restocking fee will be assessed on returned merchandise to compensate for repackaging, warehousing and administrative labor. The return procedure is listed below. For specific questions relating to returns or warranty, contact our Customer Service department.

Step 1: Contact our Customer Service department by phone, fax or e-mail to receive your Return Merchandise Authorization number (RMA#). The RMA# is necessary for all returns. Please indicate a reason for the return so we can better meet customer needs in the future.

Step 2: Note your RMA# on the packing slip and repack the item in the original packaging. Be sure to include your packing slip with the returned product.

Step 3: Include your RMA# on the outside of the box and ship the package back to us via common carrier. Please provide us with the tracking number for your shipment.

Step 4: Upon receiving and inspecting the package(s); provided a satisfactory return, we will credit your account for the product at that time.

Customer Service: 1-800-782-7273, M-F 8:00 a.m.-5:00 p.m. CST.

 

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